Re: [otrs] Forcing customers to open ticket into their own subqueue

Well, that's more straightforwarding, and can be a good reason not to set up subqueues :) OK, thank you for your help Gabriele ----- Original Message ----- From: "Nils Breunese (Lemonbit)" To: "User questions and discussions about OTRS.org" Sent: Thursday, May 24, 2007 9:25 AM Subject: Re: [otrs] Forcing customers to open ticket into their own subqueue You can also click the CustomerID for a customer in a queue and see all tickets for that customer that way. I was just trying to save you some overhead in your setup. If you really feel you need subqueues for all customers, by all means go ahead and set them up. Nils Breunese.