Hi Lee, Unfortunately the blinking queue is not configurable within the GUI. You need to change the code. I disabled the blinking within AgentQueueView.pm. Remove or comment out (approx line 495): - # the oldest queue if ($Queue{QueueID} == $QueueIDOfMaxAge) { $QueueStrg .= "<blink>"; } and # the oldest queue if ($Queue{QueueID} == $QueueIDOfMaxAge) { $QueueStrg .= "</blink>"; } HTH Graeme Lee A. Connell wrote:
Under my login I have “MY QUEUES” and I have a blinking “LEE(1)” queue. This obviously means I have 1 ticket in that queue. How do I prevent the blinking as that is killing my focus. No other queues next to “LEE(1)” are blinking and those queues also have tickets in them.
Thanks,
*Lee Connell*
Network Engineer
15 Main St. Suite 10
Littleton, NH 03561
603-444-3937
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