I still confused...Can u bother to elaborate little more??
I want that if a ticket is generated, it not only goes to the specific Queue but also to the email address associated with that Queue??
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Friday, July 20, 2007 2:52 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Mail to Agent Munawar Zeeshan wrote: Agents can be notified (see the docs on notifications), but not queue addresses. Sending an email to the queue address would generate another ticket (infinite loop). E-mail notifications can be sent to agents. Nils Breunese. No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007 6:30 PM No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.10.8/906 - Release Date: 7/17/2007 6:30 PM