Is there any way to include the attachment when the New Ticket Notification is sent? We are using the system for Change Requests at the moment, and when our users create a change request, they have to fill out a Word Doc and email to CR at xyz.com. When OTRS receives the request, we need it to post it (including the attachment) out to the approvers.

After the approvers receive, they just reply to the email with APPROVE or DENY.

It’s a simple process, and it all works... except the inclusion of the attachment. Without that, it’s pointless.

Thanks.