Hello there,
One of our customers wants to change the behaviour of the CompanyTickets button on the
customer interface. Instead of showing the tickets associated with the
CustomerID of the Customer, they want to show there the tickets that are
in the groups where the customer has permissions to (we already have
CustomerGroupSupport enabled).
We where checking the code at Kernel/Modules/CustomerTicketOverview.pm and it seems to refer to the following lines:
CompanyTickets => {
All => {
Name => 'All',
Prio => 1000,
Search => {
CustomerID =>
[ $Self->{CustomerUserObject}->CustomerIDs( User => $Self->{UserLogin} ) ],
OrderBy => $Self->{OrderBy},
SortBy => $Self->{SortBy},
CustomerUserID => $Self->{UserID},
Permission => 'ro',
},
},
Is there any way we can change the criteria to match this customer's expectation?
Thanks,
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia