[otrs] Time spent on a ticket resolution/startup-script for redhat..

Is there any way to store/get the time spent on the resolution of a ticket? And ¿What are the "Stop work"/"Start work" links for? PD: The attached file is a redhat's startup script -- Pablo Ruiz Garcia (Pci) Consultor de Seguridad - Tiger Team IP6 Seguridad (pruiz@ip6seguridad.com) http://www.ip6seguridad.com/pgp/pruiz.asc