[otrs] Can someone please helpwith this nightmare? Customer.pl and Active DirectoryAuthentication problem

8 May 2007

      I really hope someone can helpout here.. 

Trouble with Authentication of Active directory in Customer.pl section

I have tried almost any option I can think of to authenticate against
Active directory

What works:

I can authenticate against ldap in the agent section. This works. I use
the sAMAccount for authentication.

What doesn't work:

I can't authenticate against ldap in the customer section...

What is going wrong??

By using ethereal/wireshark I can see the ldap server is being used to
in the agent authentication. But in the customer section

I see that although that ldap authenticates but doesn't do a lookup for
the attempted login.

I am trying to use the same details for the agent section and the
customer Base DN does this matter?

It should regardless do a lookup no?

Further more I have create a local customer user named mike, and this
user can still authenticate.

Also when I create a new user on customer.pl it does check the ldap and
sees the user exists when I use the sAMAccountName during registration.

Small side question;

In the agent ldap section we I need to make a mapping for name,
lastname, email for the mysql database.

I am a little suppriced the customer section doesn't have this option as
such. 

I have posted my current config below, 

Thanks for helping out :-)

Ruben

    # --------------------------------------------------- #

    # authentication settings                             #

    # (enable what you need, auth against otrs db,        #

    # against LDAP directory, agains HTTP basic auth      #

    # or against Radius server)                           #

    # --------------------------------------------------- #

    # This is the auth. module againt the otrs db

#    $Self->{'AuthModule'} = 'Kernel::System::Auth::DB';

#    $Self->{'AuthModule::DB::CryptType'} = 'crypt';

    # (take care that Net::LDAP is installed!)

    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';

    $Self->{'AuthModule::LDAP::Host'} = '172.30.2.3';

    $Self->{'AuthModule::LDAP::BaseDN'} =
'ou=UserOffice,ou=COMPANYNAMEUsers,dc=nl,dc=COMPANYNAME,dc=local';

    $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

#   # $Self->{'AuthModule::LDAP::GroupDN'} = '';

#   # $Self->{'AuthModule::LDAP::AccessAttr'} = '';

#    $Self->{'AuthModule::LDAP::UserAttr'} = 'UID';

#    $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

    $Self->{'AuthModule::LDAP::SearchUserDN'} = 'testuser';

    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'p@ssword';

   $Self->{'AuthModule::LDAP::AlwaysFilter'} = '';

#    $Self->{'AuthModule::LDAP::UserSuffix'} = '@domain.com';

#    $Self->{'AuthModule::LDAP::UserLowerCase'} = 0;

    # Net::LDAP new params (if needed - for more info see perldoc
Net::LDAP)

    $Self->{'AuthModule::LDAP::Params'} = {

        port => 3268,

        timeout => 120,

        async => 0,

        version => 3,

    };

    # UserSyncLDAPMap

    # (map if agent should create/synced from LDAP to DB after login)

    $Self->{UserSyncLDAPMap} = {

        # DB -> LDAP

        Firstname => 'givenName',

        Lastname => 'sn',

        Email => 'mail',

    };

    # --------------------------------------------------- #

    # customer authentication settings                    #

    # (enable what you need, auth against otrs db,        #

    # against a LDAP directory, against HTTP basic        #

    # authentication and against Radius server)           #

    # --------------------------------------------------- #

    # This is the auth. module againt the otrs db

#    $Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::DB';

#    $Self->{'Customer::AuthModule::DB::Table'} = 'customer_user';

#    $Self->{'Customer::AuthModule::DB::CustomerKey'} = 'login';

#    $Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'pw';

#    $Self->{'Customer::AuthModule::DB::DSN'} =
"DBI:mysql:database=customerdb;host=customerdbhost";

#    $Self->{'Customer::AuthModule::DB::User'} = "some_user";

#    $Self->{'Customer::AuthModule::DB::Password'} = "some_password";

    # This is an example configuration for an LDAP auth. backend.

    # (take care that Net::LDAP is installed!)

    $Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';

    $Self->{'Customer::AuthModule::LDAP::Host'} = '172.30.3.2';

    $Self->{'Customer::AuthModule::LDAP::BaseDN'} =
'ou=UserOffice,ou=COMPANYNAMEUsers,dc=nl,dc=COMPANYNAME,dc=local';

    $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

    #$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

    # The following is valid but would only be necessary if the

    # anonymous user do NOT have permission to read from the LDAP tree

    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=testuser,ou=UserOffice,ou=COMPANYNAMEUsers,dc=nl,dc=COMPANYNAME,dc=l
ocal';

    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'p@ssword';

    # in case you want to add always one filter to each ldap query, use

    # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
'(objectclass=user)'

#   $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';

    # in case you want to add a suffix to each customer login name, then

    # you can use this option. e. g. user just want to use user but

    # in your ldap directory exists user@domain.

#    $Self->{'Customer::AuthModule::LDAP::UserSuffix'} = '@domain.com';

    # Net::LDAP new params (if needed - for more info see perldoc
Net::LDAP)

    $Self->{'Customer::AuthModule::LDAP::Params'} = {

        port => 3268,

        timeout => 120,

        async => 0,

        version => 3,

    };

    # This is example configuration to auth. agents against a radius
server

#    $Self->{'Customer::AuthModule'} = 'Kernel::System::Auth::Radius';

#    $Self->{'Customer::AuthModule::Radius::Host'} = 'radiushost';

#    $Self->{'Customer::AuthModule::Radius::Password'} = 'radiussecret';

    # --------------------------------------------------- #

    #                                                     #

    #             Start of config options!!!              #

    #                 CustomerUser stuff                  #

    #                                                     #

    # --------------------------------------------------- #

#    # CustomerUser

#    # (customer user database backend and settings)

    $Self->{CustomerUser} = {

        Name => 'Database Backend',

        Module => 'Kernel::System::CustomerUser::DB',

        Params => {

#            # if you want to use an external database, add the

#            # required settings

##            DSN => 'DBI:odbc:yourdsn',

##            DSN =>
'DBI:mysql:database=customerdb;host=customerdbhost',

##            User => '',

##            Password => '',

           Table => 'customer_user',

        },

#        # customer uniq id

        CustomerKey => 'login',

        # customer #

        CustomerID => 'customer_id',

        CustomerValid => 'valid_id',

        CustomerUserListFields => ['first_name', 'last_name', 'email'],

#        CustomerUserListFields => ['login', 'first_name', 'last_name',
'customer_id', 'email'],

        CustomerUserSearchFields => ['login', 'first_name', 'last_name',
'customer_id'],

        CustomerUserSearchPrefix => '',

        CustomerUserSearchSuffix => '*',

        CustomerUserSearchListLimit => 250,

        CustomerUserPostMasterSearchFields => ['email'],

        CustomerUserNameFields => ['salutation', 'first_name',
'last_name'],

        CustomerUserEmailUniqCheck => 1,

#        # show now own tickets in customer panel, CompanyTickets

#        CustomerUserExcludePrimaryCustomerID => 0,

#        # generate auto logins

        AutoLoginCreation => 1,

        # generate auto login prefix

        AutoLoginCreationPrefix => 'auto',

#        # admin can change customer preferences

#        AdminSetPreferences => 1,

#        # just a read only source

#        ReadOnly => 1,

        Map => [

            # note: Login, Email and CustomerID needed!

            # var, frontend, storage, shown (1=always,2=lite), required,
storage-type, http-link, readonly

            [ 'UserSalutation', 'Salutation', 'salutation',  1, 0,
'var', '', 0 ],

            [ 'UserFirstname',  'Firstname',  'first_name',  1, 1,
'var', '', 0 ],

            [ 'UserLastname',   'Lastname',   'last_name',   1, 1,
'var', '', 0 ],

            [ 'UserLogin',      'Username',   'login',       1, 1,
'var', '', 0 ],

            [ 'UserPassword',   'Password',   'pw',          0, 0,
'var', '', 0 ],

            [ 'UserEmail',      'Email',      'email',       0, 1,
'var', '', 0 ],

            [ 'UserEmail',      'Email', 'email',           1, 1, 'var',
'$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data
{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ],

            [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1,
'var', '', 0 ],

#            [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0,
'var', '', 0 ],

            [ 'UserComment',     'Comment',   'comments',    1, 0,
'var', '', 0 ],

            [ 'ValidID',         'Valid',     'valid_id',    0, 1,
'int', '', 0 ],

        ],

        # default selections

        Selections => {

#            UserSalutation => {

#                'Mr.' => 'Mr.',

#                'Mrs.' => 'Mrs.',

#            },

        },

    };

    # CustomerUser

    # (customer user ldap backend and settings)

    $Self->{CustomerUser1} = {

        Name => 'LDAP Backend',

        Module => 'Kernel::System::CustomerUser::LDAP',

        Params => {

#             ldap host

            Host => '172.30.2.3',

#             ldap base dn

            BaseDN => 'ou=UserTrading, ou=COMPANYNAMEUsers, dc=nl,
dc=COMPANYNAME, dc=local',

#             search scope (one|sub)

            SSCOPE => 'sub',

#             The following is valid but would only be necessary if the

#             anonymous user does NOT have permission to read from the
LDAP tree

            UserDN => 'cn=testuser, ou=UserOffice, ou=COMPANYNAMEUsers,
dc=nl, dc=COMPANYNAME, dc=local',

            UserPw => 'p@ssword',

#             in case you want to add always one filter to each ldap
query, use

#             this option. e. g. AlwaysFilter => '(mail=*)' or
AlwaysFilter => '(objectclass=user)'

            AlwaysFilter => '',

#             if your frontend is e. g. iso-8859-1 and the charset of
your

#             ldap server is utf-8, use this options (if not, ignore it)

            SourceCharset => 'utf-8',

            DestCharset => 'iso-8859-1',

#             Net::LDAP new params (if needed - for more info see
perldoc Net::LDAP)

            Params => {

                port => 3268,

                timeout => 120,

                async => 0,

                version => 3,

            },

        },

#         customer uniq id

        CustomerKey => 'sAMAccountName',

        # customer #

        CustomerID => 'mail',

        CustomerUserListFields => ['sAMAccountName','cn', 'mail'],

        CustomerUserSearchFields => ['sAMAcountName', 'cn', 'mail'],

        CustomerUserSearchPrefix => '',

        CustomerUserSearchSuffix => '*',

        CustomerUserSearchListLimit => 250,

        CustomerUserPostMasterSearchFields => ['mail'],

        CustomerUserNameFields => ['givenname', 'sn'],

        # show now own tickets in customer panel, CompanyTickets

#        CustomerUserExcludePrimaryCustomerID => 0,

#        # add a ldap filter for valid users (expert setting)

#        # CustomerUserValidFilter => '(!(description=gesperrt))',

#        # admin can't change customer preferences

#        AdminSetPreferences => 0,

        Map => [

#            # note: Login, Email and CustomerID needed!

#            # var, frontend, storage, shown (1=always,2=lite),
required, storage-type, http-link, readonly

#            [ 'UserSalutation', 'Title',      'title',           1, 0,
'var', '', 0 ],

            [ 'UserFirstname',  'Firstname',  'givenname',       1, 1,
'var', '', 0 ],

            [ 'UserLastname',   'Lastname',   'sn',              1, 1,
'var', '', 0 ],

            [ 'UserLogin',      'login',   'sAMAccountName',     1, 1,
'var', '', 0 ],

            [ 'UserEmail',      'Email',      'mail',            1, 1,
'var', '', 0 ],

            [ 'UserCustomerID', 'CustomerID', 'mail',            0, 1,
'var', '', 0 ],

#            [ 'UserPhone',      'Phone',      'telephonenumber', 1, 0,
'var', '', 0 ],

#            [ 'UserAddress',    'Address',    'postaladdress',   1, 0,
'var', '', 0 ],

#            [ 'UserComment',    'Comment',    'description',     1, 0,
'var', '', 0 ],

        ],

    };

[otrs] Can someone please helpwith this nightmare? Customer.pl and Active DirectoryAuthentication problem

Ruben van Vloten