Hello there,

Here's a small questions about variables and notifications for which I'd love some help from you guys, we're using OTRS 2.4.8 and ITSM 2.1.1

We included <OTRS_UserFirstname> on some notifications but that variable is not being resolved. I changed them for <OTRS_OWNER_UserFirstname> but OTRS never updated my change. Does anyone know what could be causing this behavior?

Thanks in advance,

Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia