Hello ! I use LDAP Backend and I'd like that a customer can see ticket created by all customers . The method with a DB Backend is to attribute the same "Customer Number" (CustomerID => 'customer_id') for all customers. With LDAP, the initial Config.pm contains CustomerID => 'mail' So, I understand that anybody cannot see any tickets. Then, I changed to CustomerID => 'o' ( 'o' have the same value for all customers). But the problem persists !! I already sought the solution in the forum but I did not find Thanks in advance for any help Tojo Randrianaivojaona 18, rue Fouré c.319 44 000 NANTES Tel: 06 33 56 94 84 ra_tojo@yahoo.fr Tojo.Randrianaivojaona@polytech.univ-nantes.fr