Michiel Beijen wrote:

> It seems like you did not run bin/otrs.RebuildConfig.pl - this makes
> the javascript not load in your browser. Please try!

Thanks, but I am sure I ran that command after the upgrade. I just ran it again, but the problem is still present.

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# ~otrs/bin/otrs.RebuildConfig.pl
otrs.RebuildConfig.pl <Revision 1.14> - OTRS rebuild default config
Copyright (C) 2001-2010 OTRS AG, http://otrs.org/
----

Any other ideas?

Nils.
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Ticket History

Beste Nils,

It seems like you did not run bin/otrs.RebuildConfig.pl - this makes
the javascript not load in your browser. Please try!
--
Michiel

Hello,

We upgraded from OTRS 2.4.9 to OTRS 3.0.2 using the RPM package on CentOS 5.5. Everything seems to be working fine, but when we open the page to compose a new e-mail we get two JavaScript errors:

----
[ERROR] JavaScriptError: Cannot call method 'Init' of undefined
• /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined
• TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212
• (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546
• c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
• c.t/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:168[ERROR] JavaScriptError: Cannot call method 'Init' of undefined
• /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined
• TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212
• (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546
• c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37
----

We already tried removing these cache files, but they are regenerated and the error persists. As a result auto-complete and features (navigation) break...

Has anyone else encountered this or does anyone know what is wrong here? How do we fix this?

Nils.
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