AW: [otrs] Changing default email text

18 Sep 2003

      Ok thx. 
Now its working i restarted otrs instead of the apache.

Thx for your help

Tilo

-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von
Robert Kehl
Gesendet: Donnerstag, 18. September 2003 13:32
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Changing default email text

What does "manually restarted" mean? You'll have to restart the
webserver, ie. not only reload, but stop/start it. Apache usually comes
with an apachectl script or similar. On SuSe you may want to use
rcapache.

Robert Kehl

----- Original Message ----- 
From: "Essig. Tilo" 
To: "'User questions and discussions about OTRS.'" 
Sent: Thursday, September 18, 2003 12:54 PM
Subject: AW: [otrs] Changing default email text

Thx for the answer, but it don´t work

I changed my Confi.pm, and restarted the otrs manually, but the mails
still have the old text in it.

Here´s the part of the Config.pm i have changed

....snip....
# ---------------------------------------------------- #
    # data inserted by installer                           #
    # ---------------------------------------------------- #
    # $DIBI$
    $Self->{TicketNumberGenerator} =
'Kernel::System::Ticket::Number::DateChecksum';
    $Self->{LogModule::LogFile} = '/tmp/otrs.log';
    $Self->{LogModule} = 'Kernel::System::Log::SysLog';
    $Self->{DefaultLanguage} = 'de';
    $Self->{DefaultCharset} = 'iso-8859-1';
    $Self->{CheckMXRecord} = 1;

        # --------------------------------------------------- #
    #                                                     #
    #             Start of config options!!!              #
    #                 Notification stuff                  #
    #                                                     #
    # --------------------------------------------------- #

    # -- 
    # notification sender
    # --
    $Self->{NotificationSenderName} = 'OTRS Notification Master';
    $Self->{NotificationSenderEmail} = 'otrs@';
    # --
    # new ticket in queue
    # --
#    $Self->{NotificationAlwaysCcNewTicket} = 'Maybe a Mailinglist
';
    $Self->{NotificationAlwaysCcNewTicket} = '';
    $Self->{NotificationSubjectNewTicket} = 'New ticket notification!
()';
    $Self->{NotificationBodyNewTicket} = "
Hallo,

es ist ein neues Ticket in der '' eingetroffen!

 hat geschrieben:
<snip>

<snip>

:///ind
ex.pl?Action=AgentZoom&TicketID=

Der OTRS Benachrichtigungsdienst

";

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #           End of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #

}

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- #
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.6 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -----------------------------------------------------#

1;
....snip....

Thx a lot
Tilo

-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von
Martin Edenhofer
Gesendet: Donnerstag, 18. September 2003 12:42
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Changing default email text

Hi Tilo,

On Thu, Sep 18, 2003 at 12:34:40PM +0200, Essig. Tilo wrote:
...
It want to translate also the default email text, like:
-----------------------------
Hi,
there is a new ticket in 'Support'!
Customer  wrote:
<snip>
...
dfgfdgdfgdfg
<snip>
http://www.linkto.otrs
Your OTRS Notification Master
--------------------------------------
to a german message, but i didn´t find where i have to do this.
You will finde the default text in Kernel/Config/Defaults.pm under
Notification*. Copy the option to Kernel/Config.pm and translate it.
...
Regards
Tilo Essig
Martin

--
Martin Edenhofer - <martin at edenhofer.de> -
http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier

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