28 Jun
2010
28 Jun
'10
4:11 p.m.
Hi, On Jun 27, 2010, at 18:28 , e c wrote:
Hi all,
I recently noticed that for my OTRS it is not possible to view closed ticket for agents what where responsible for it. Can anyone show me how to enable this?
Closed tickets are not visible in the system, but can be searched for after being set to close. So, if the user was rezponsible for the ticket (ergo she had permissions) then a search would make the ticket visible again. Hope this helps. ///shawn