[otrs] 2.4.5. : LDAP connection and ? becomes ??

Precision my message got truncated with some ? ? = e with an accent ?? = two characters (one A with a little wave on it followed by the c for copyright) No I smoked nothing this morning! -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: jeudi, 7. janvier 2010 10:10 To: otrs@otrs.org Subject: otrs Digest, Vol 16, Issue 26 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. 2.4.5. : LDAP connection and ? becomes ?? (Martignier, Philippe) 2. OTRS add new notification (Thantzin Bo) 3. 2.4.5 : html not properly pasted (Martignier, Philippe) 4. Re: OTRS add new notification (Marco Vannini) 5. Re: Bug #4433 remains unfixed, despite status = Resolved? (Sourabh Sarwate) ---------------------------------------------------------------------- Message: 1 Date: Thu, 7 Jan 2010 09:12:42 +0100 From: "Martignier, Philippe" Subject: [otrs] 2.4.5. : LDAP connection and ? becomes ?? To: "'otrs@otrs.org'" Message-ID: <6F31DC7EBC4465428DB5706F309DBB13064F5DC84A@ICCV101C.gms02.unicc.org> Content-Type: text/plain; charset="iso-8859-1" Hi there, My users are on another database, linked via LDAP connection Users with ? (or accents) become strange when imported into OTRS (for ? it becomes ??) All texts, subjects and other fields with accents are correctly replicated in OTRS (text from email ==> text in the ticket = ok, ...) So it is linked to the way the database fields are imported via this LDAP connection ... Any idea ? Thanks in advance Have a nice day Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.