Yes!

YW!

(oh, you want to know *how*...)

PostMaster filter, look for a keyword, maybe
Body #closethis

set
X-OTRS-FollowUp-State closed successfully
X-OTRS-FollowUp-Lock unlock

On Thu, Jan 14, 2016 at 8:52 AM, Hugo Cosme <hugutux@gmail.com> wrote:

Hello everybody , I'm new to the list and OTRS , but I wonder if it is possible to make the ticket closure, via email!

TKS!


Obrigado.

Atenciosamente;
Hugo Cosme
(34)992573333

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