
On Tuesday, June 01, 2004 9:09 AM
Per Buer
On Fri, 2004-05-28 at 12:59, Robert Kehl wrote:
On Tuesday, May 25, 2004 8:49 PM Per Andreas Buer
wrote: Is it possible to give the customer access to all the tickets which are assigned to hers/his customer id?
This is the default behaviour.
Are you sure? :)
Erm... - yes? ;-}
I have two queues. "Foo" and "Todo::perbu". When customer Foo registers a ticket and the ticket shows up with customerid "Foo" the ticket is visible in the customer interface.
When I move this ticket into my personal Queue (Todo::perbu) the customer looses sight of the ticket. I believe I have not done anything (yet) to achieve this behavior.
You have. Your Customer simply doesn't have access to your Queue Todo::perbu, which btw isn't your personal queue, but one of the system queues. The socalled Personal Queue, aka Custom Queue, is just a virtual container of several system queues. Get it? To let your customer see your personal ToDo queue, s/he would have to be a member of the associated group. S/he can only see her/his own tickets, ie. the ones with the same CustomerID. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388