Hi There, I am currently working on setting up an OTRS install for the company i work for. I have been able to figure out how to create new ITSM classes and import items into them. I was wondering if there was a way to import links between objects in the ITSM section of OTRS as i will have a huge amount of links to create once all our gear is setup in ITSM. I was also wondering if there is a way to import General Catalog items (ex: ITSM::ConfigItem::Location::Type). I have a radio item that requires a field for RX and TX frequency, i would much rather have my users selecting from a drop down list than entering the frequency manually as human error is annoying and prone to causing errors etc. I realize i can create them manually, however there are about a hundred different frequencies and i am lazy and do not want to have to type that much :-P Great software so far guys, really excited about what it's going to do for our company. Thanks for any help in advance, -Nick Peters