From: Lars Monsees <l.monsees@atlantismedia.de>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Thursday, 3 September, 2009 12:25:22
Subject: Re: [otrs] Move data from live server to local version of OTRS
> I have 2.2.5 on the Production Server (Apache) and 2.3.3 (Windows) on my
> local machine. Do you think the best thing is to upgrade to 2.4 on both?
I think the best would be to bring the production data into the local machine, then update your local machine to 2.4, and then to thoroughly test it as some things have changed between those versions and I guess you donīt want to inflict problems on your production machine ;-)
> Also, do the queue structures, states etc. have to be defined
to be
> exactly the same on both machines?
The queue structure is stored in the DB, so that will be the same when you transfer the data to your local machin.
For some other stuff, you have to copy the config files.
Make sure to not use settings (and email-adresses) on your local machine that are meant for the production system!
You donīt want to send out mails to customers while testing on your local machine =)
> And, since we are going to be doing it every few months, does the dump
> replace with existing data, or append with new data?
A dump normally contains the whole database and should contain sql instructions to truncate old data before inserting the new one.
If you are going to do it every few months, you should think about replication, but thatīs another story.
Cheers
Lars
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