[otrs] locked ticked

hi for all otrs team ! i have a problem of viewing locked ticked in the queueview ( except for the owner but for the other users of the same view). when i tried to make $Self->{ViewableLocks} = ["'unlock'", "'lock'", "'tmp-lock'"]; it can be seen it the queueviuew but it disapear from the locked ticket (always (0)) and also nothing appears on new message (at the top). so please some one can help me? thanks in advance. ------------------------------------------ Faites un voeu et puis Voila ! www.voila.fr