Re: [otrs] filtering spam

Marc, He's trying to tell you that if you use GenericAgent to filter out messages with question marks you'll run the risk of filtering out legitimate messages containing question marks. I'm sure your users use question marks in messages quite often... -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mercator GmbH Sent: Thursday, 3 December 2009 8:05 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] filtering spam

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Use a generic agent for that. But be aware that users might ask questions containing a question mark :) <<<<

Ralf, this is what I am asking for days now!!! HOW to use the generic agent??? When I put just question marks in it, I think these are placeholders for other letters. Or not? Nobody could explain me how to do this with the generic agent... thanks, marc 2009/12/1 Ralf Hildebrandt :

* Mercator GmbH :

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How much do you like Regex?

Nobody wants to give you the direct answer because it's a fair bit of work that can pose a risk to your legitimate email, and it's a sign of a wider problem that probably wants fixing first.

Fix the root cause rather than bandaging it up.

I thought it's just a small job to create a filter that filters out messages with a question mark. I wonder that this is SUCH a big task...

Use a generic agent for that. But be aware that users might ask questions containing a question mark :)

-- Ralf Hildebrandt  Geschäftsbereich IT | Abteilung Netzwerk  Charité - Universitätsmedizin Berlin  Campus Benjamin Franklin  Hindenburgdamm 30 | D-12203 Berlin  Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962  ralf.hildebrandt@charite.de | http://www.charite.de

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