Hi, In my OTRS system, I am able to sent emails out. I have a few queues setup and all the queues are linked to the same email address. When I send a email to that email , it does not auto-generate a ticket anywhere. How do I overcome this? Regards, Zak ##################################################################################### This email is confidential and intended solely for the use of the individual to whom it is addressed. If you are not the intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing or copying of this email is strictly prohibited. If you have received this email in error please contact the sender. #####################################################################################