On Wed, Jul 27, 2016 at 5:40 AM, Renee B <otrs.list@perl-services.de> wrote:

This is not possible with stock OTRS, but there's a pull request...

https://github.com/OTRS/otrs/pull/815

- Renée

Am 27.07.2016 um 11:01 schrieb Kristoffer Berdal:

Hello,

I want to use the API to create tickets where the first article is an

outgoing email. I would say about 90% of the tickets we create in OTRS

manually start with an outgoing email, yet I can't seem to find a way to

create the same type of ticket using the API.

Is this possible? I recently inherited this problem, and for years our

solution has been to create a ticket (to get a ticket number), then send

an email externally with the ticket number in the subject and a reply-to

email that returns the answers into OTRS.

This is a hacky way of doing things, and I would much prefer to be able

to send the email via OTRS directly.

Best regards,

Kristoffer Berdal

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