On 19.03.2010, at 19:56, Christopher Monzon wrote:
Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 Panic! No UserData for user: 'bonse00'!!!
Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'!
Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'!
Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 User: bonse00 (CN=Sébastien Bonami,OU=Users,OU=M4,DC=M4,DC=INC) authentication ok (REMOTE_ADDR: IP).
the user (Agent) is not setup in OTRS.
Even if the authentication is fine OTRS needs to have the account in the own database.
option 1: create the user first then try again.
option 2: look in the admin handbook for AuthSyncModule to have the user details synced to OTRS during login automatically