Hey there,

1) I had a look at all of that documentation (README.webserver), and it was already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did the configuration and added a perl.conf and otrs.conf to my config.d directory. Just for giggles, I added the load module directive to my httpd.conf (As I knew Apache would load it only once - but give me feedback if the other instance loaded) - so i can confirm my mod_perl was being loaded. So I am still not sure why it is not being used by OTRS.

2) I can add and delete my FAQ just fine, but somewhere in the template, there are the words "default comment". It appears above the FAQ categories. For example:

-----------------
FAQ

default comment    <------------------------ This is what I want to get rid of.

Name / Comment  SubCategories   Article
       Hardware
Hardware related FAQ for devices such as computers, cell phones, etc    1       0
-----------------

It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ instance.


3) In the checkModule, I have all modules in there as OK. The one in particular that you mentioned too.
  o Net::SMTP......................ok (v2.31)
     o Authen::SASL................ok (v2.12)
     o Net::SMTP::SSL..............ok (v1.01)

As for your request to have a look at the link: http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound. IE when as password request, etc.
>From this link (for config): http://yourserver/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Core::Sendmail&SysConfigGroup=Framework

But in the adminlog, there were the following errors (nothing else related) from when I requested as password:

Tue Jan 5 13:51:19 2010 error   OTRS-CGI-10     Can't connect to smtp.xxxxxxxxxxx.com: !


Any additional ideas?

D



On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:

> Hi there,
>       • About enabling mod_perl, please read /opt/otrs/README.webserver
>       • If you're logged in as admin, you'll be able to delete any FAQ article opening it and clicking the Delete button (http://yourserver/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=XX&ItemID=YY)
>       • To make sure you have all modules installed, run /opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is needed for SMTPS, besides that, share with us the corresponding log entries at http://yourserver/otrs/index.pl?Action=AdminLog after you click under "Run Now!" at http://yourserver/otrs/index.pl?Action=AdminMailAccount
> Greeetings,
>
> Leonardo Certuche
>
> On Tue, Jan 5, 2010 at 5:49 PM, dnk <d.k.emaillists@gmail.com> wrote:
> Hi there,
>
> I have just setup OTRS on CentOS 5.4, and all is going well thus far.
>
> I just have a few questions that my google searches have not yielded results for...
>
>
>
> 1) When using the support module to check if my system is optimized, I get:
>
> Check for CGI Accelerator.
> You should use FastCGI or mod_perl to increase your performance.
>
> - What do i need to do to enable that? It seems to be set up in my apache conf (mod_perl).
>
> 2) I also installed the FAQ module. Where on earth can I remove the "default comment"?
>
> 3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. I am pretty sure i set it up right. But when i use a function that requires mail (IE recover password), I get:
>
> Traceback:      ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan  5 14:26:12 2010
>
> Message: Can't connect to smtp.xxxxxxxx.com: !
>
> Traceback (19419):
>   Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
>   Module: Kernel::System::Email::Send (v1.64) Line: 683
>   Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
>   Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
>
> - Now i can ping that hostname without issue from the server. I have all the required perl modules installed as well.
>
> I have (for settings):
>
> SendmailModule: SMTPS
> SendmailModule::CMD: (left as default)
> SendmailModule::Host: myhostname
> SendmailModule::AuthUser: full email address (as my server requires)
> SendmailModule::AuthPassword: ***********
>
>
> Thanks in advance.
>
> D
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