Dear Ryan, can you see a Close action in the ticket action menu at all (beside Owner, Note, etc.)? Cheers, Nils On 15.02.2011, at 00:25, Ryan Miguel wrote:
Using the Master/Slave module when I designate a ticket as a new master ticket I am unable to close it later. I can switch queues, add notes and change all other properties; however, no matter where I try to close it from (notes, ticket close action, etc ) the ticket will not close. It appears that the ticket actions I create for the ticket hang after submitting but if I refresh the page I can see the actions in the ticket zoom/history.
Using otrs - 3.0.5 with Master/Slave - 1.1.1
I haven’t been able to find anything using Google or the OTRS forums
— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project