Re: [otrs] My Queues

Alex wrote:

Hello all,

Thanks for detailed info. Configured it. You're welcome :)

Now I have another problem. I set notify user about new emails/tickets and notification send twice. One to user and second to otrs user. Is it possible disable sending notification to otrs? Thanks. I presume that by "user" you mean "the agent". But what do you mean by "otrs user" ?

Normally, email notifications for news tickets, follow-ups, etc are configured by each agent in his/her preferences area.

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