I also tried looking for "StateDefault" as you suggested and in all
the customer related options the setting was set to "Open", but again,
the option to the customer is always "closed successfully"
is there any way to correct this ?
On Tue, Nov 18, 2008 at 8:04 PM, Lars Jørgensen
hi Sam,
1. How do I change the default "Next state" for the customer ticket to "Open" and not "Closed Successfully" ?
Admin -> SysConfig -> Search for "StateDefault".
You can set the Default Next State several places - composing an answer, adding a remark and so on.
2. How do I change the default sort order for the Customers "Company Tickets" to oldest first (oldest at the top) ?
Haven't tried this, but do a search for "sort" in Admin -> SysConfig. One of the hits is Frontend::Customer::Ticket::ViewSearch.
I don't know is the settings here apply only for search results but you'll soon find out :-)
-- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs