All, I also have a problem in next state. When the sticker initiator replys a mail after the ticket is closed, the ticket becomes open again. Which option can rectify this issue? Thank you.


> Date: Thu, 20 Nov 2008 21:42:34 +1100
> From: persip@gmail.com
> To: otrs@otrs.org
> Subject: Re: [otrs] change the default "Next state"
>
> yes, even stranger is that it is set to open in
> Ticket::Frontend::CustomerTicketZoom but the web interface still
> defaults to closed successfully.
> http://img407.imageshack.us/my.php?image=screenshot01ht0.jpg
> http://img407.imageshack.us/my.php?image=screenshot02jq4.jpg
>
>
>
> On Thu, Nov 20, 2008 at 8:52 PM, Lars Jørgensen <ITLJ@gyldendal.dk> wrote:
> > Hi Sam,
> >
> > I guess you're in the customer frontend?
> >
> > Take a look at Admin -> SysConfig -> Ticket -> Frontend::Customer::Ticket::ViewZoom
> >
> > Strange thing is that the default of Ticket::Frontend::CustomerTicketZoom###StateDefault is "open". Maybe somebody changed it at your place?
> >
> >
> > --
> > Lars
> >
> >> -----Original Message-----
> >> From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On
> >> Behalf Of Sam Ami
> >> Sent: Wednesday, November 19, 2008 11:58 PM
> >> To: User questions and discussions about OTRS.
> >> Subject: Re: [otrs] change the default "Next state"
> >>
> >> if i select a company ticket and i scroll to the bottom of the page,
> >> there is a form there which allows the customer to reply to the ticket
> >> conversation.
> >> the ticket state in that form is always "closed successfully", which
> >> it shouldn't be, it should be "open"
> >>
> >>
> >>
> >> On Thu, Nov 20, 2008 at 4:31 AM, Lars Jørgensen
> >> <itlj@gyldendal.dk> wrote:
> >> > Den 19/11/2008 kl. 03.08 skrev Sam Ami:
> >> >
> >> >> I also tried looking for "StateDefault" as you suggested and in all
> >> >> the customer related options the setting was set to
> >> "Open", but again,
> >> >> the option to the customer is always "closed successfully"
> >> >>
> >> >> is there any way to correct this ?
> >> >
> >> > What exact screen are you looking at when the option is set
> >> to "closed
> >> > successfully"?
> >> >
> >> >
> >> > --
> >> > Lars
> >> > _______________________________________________
> >> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> > Archive: http://lists.otrs.org/pipermail/otrs
> >> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >> >
> >> _______________________________________________
> >> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >> Archive: http://lists.otrs.org/pipermail/otrs
> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>
> > _______________________________________________
> > OTRS mailing list: otrs - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/otrs
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

---

Turn email contacts into buddies, and you could win. Enter today.