15 Sep
2006
15 Sep
'06
5:58 p.m.
Hi all: First, let me say that I am happy with otrs. Works wonderfully. There is only one feature that I am desperately in need of. I know this question has been asked before, most notably by ColbyW in Oct 2005. Since there was no solution at that time, I figured I would ask again and see if anyone came up with a solution...... Along with probably many people here, I am looking for a way to sort the queue based on when a ticket was last updated by Note, Email, Owner, TicketFree Text, anything...... Has anyone been able to accomplish this task? We are currently running 2.0.4 here and I have been playing with the 2.1.0 beta2 on a test box. Thanks in advance for the help alan