26 Oct
2006
26 Oct
'06
4 p.m.
Stefan Tunsch wrote:
I would like to know if OTRS supports any type of form-based data entry of tickets?
When used as a email management platform this has little sense, but when used through the web interface, forcing users to fill a form before sending the ticket is in many cases very interesting.
Just check out the docs. Customer web interface: http://doc.otrs.org/ 2.1/en/html/x620.html Nils Breunese.