Re: [otrs] [Notification] vs [Notification (Event)]

Notification should be that are the messages that otrs send for the defined activity. I mean. Auto answer are used for email and notification for web usage. (I'm trying to remedy...;) ) On Mon, Sep 21, 2009 at 10:44 PM, Marco Vannini wrote:

Yes, exscuse me, I've confused something. I was thinking to Admin Notification ... sorry again

On Mon, Sep 21, 2009 at 10:09 PM, Gustavo Montes

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wrote:

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Thanks for you reply Marco.

Now by looking at the section it does not seem tto be manually triggered. If you open up the following notification "en::Agent::NewTicket" it is making reference to the token "OTRS_CUSTOMER_SUBJECT" so it looks more like an event that is triggered automatically. But I'm not sure how ae they triggered yet.

If these were to be triggered manually, how would the admin send the notification using these?

Thanks, Gustavo

On Mon, Sep 21, 2009 at 2:11 PM, Marco Vannini wrote:

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[Notification] is triggered by hand, for administrative communication purposes. It is possible that you are looking for [Auto Responses] and [Auto Responses <-> Queue] ?

On Mon, Sep 21, 2009 at 6:36 PM, Gustavo Montes < gustavo.montes@gmail.com> wrote:

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Hi,

I'm trying to figure out what is the difference between this two types of notifications? I have been able to set up a notification under the "[Notification (Event)]" but how can I make the "predefined" notifications under the "[Notification]" section work? or how/when are they triggered?

I'm using OTRS 2.4.4

Thanks! Gustavo

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