I have deleted all but one email addresses from the postmaster pop3 account. Now there is only one pop3 account in the otrs. But that single account is also not able to Receive mails. Warm regards, Manish Sharma Programme Manager Mobile: +91 98554 06222 _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Isaac Gonzalez Sent: 15 April 2006 05:51 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Not able to receive mails in OTRS Which queue did you specify this new email address to pop3 from under postmaster pop3 account? If it is the same as your previous one, therein lies the issue. I would change it to POP3 to a different queue than the prior one that was working, and let us know your results. It sounds like the two are fighting for the same queue. -isaac Isaac Gonzalez Systems Administrator AutoReturn Phone: (415)575-2359 Fax: (415)575-2379 _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Manish Sharma Sent: Friday, April 14, 2006 2:28 AM To: otrs@otrs.org Subject: [otrs] Not able to receive mails in OTRS Dear List We have been using OTRS for the last 4 months. Last week I added 1 more email ID in the OTRS in the Email address section and Postmaster Pop3 account Subsequently we are not able to receive emails in the OTRS in any of the email ids which were operative in OTRS. Kindly help us resolve this issue. Warm regards, Manish Sharma Programme Manager PTU's Gian Jyoti School of TQM & Entrepreneurship Mobile: +91 98554 06222 Telephone: 0172 223 6187, 0172 5541187