Hello, David.<br>Actually the calendar you assign to a queue is the one you advertise to your customer. Your support organization as a whole works 24x7 if I could understand you correctly. It means you need 1 calendar&nbsp; - essentially 24h working time. The calendar defines the hours to be counted in terms of SLA and ticket escalation timers for the queue.<br>
<br>Regards,<br>Anton.<br><br><div class="gmail_quote">2008/11/26 David Eco <span dir="ltr">&lt;<a href="mailto:david.eco@msn.com">david.eco@msn.com</a>&gt;</span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">




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Hi, I am setting up OTRS for our support team. There is calendar&nbsp;in the queue but I&#39;m not able to get it work.<br>
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I have 2 teams&nbsp;work in day shift and night shift but I want 2 teams can view/modify any tickets come from customers. Do I need to create 2 queues for them by using different calendar? How to attach different team member(or group?)&nbsp;to its queue? <br>

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Thank you and look forward to hearing your input.<br>
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David<br>
&nbsp;<br><br><hr>Messenger wants to send you on a trip. <a href="http://www.messengerbuddies.ca/?ocid=BUDDYOMATICENCA21" target="_blank">Enter today.</a></div>
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