Robert L Mathews wrote on 27.02.2004 18:37:17:

> At 2/27/04 1:49 AM, Armin.Wies@mscsoftware.com wrote:
>
> >But I have a lot of problems with the "new" tickets reminder, the number
> >of "new" tickets IMHO is pure fantasy. Currently it says that I have two
> >new tickets. When I click on this line, I can see no new tickets (no
> >tickets at all). If I use the utilities and search for "new" tickets there
> >are none.
>
> Are you sure that page isn't just cached in your browser? I have this
> problem using the Safari browser (which has some caching bugs; it's not
> an OTRS problem). Shift-Reload fixes it.
>
> Check the time displayed in the top-right of the page to make sure your
> browser has a current copy of the page.


Thanks for you reply, Robert.

Unfortunately it's not the browser cache.

Today I just moved some old messages (that were already closed) from the RAW-queue to the junk-queue.
Suddenly OTRS told me, that I have 1 new message. When I click on the link, I can see nothing. If search for any "new" messages, there is none. Shift+reload -> still the same.
Another computer with a "fresh" browser -> still 1 new message that I can not see.

Best regards,
Armin