Re: [otrs] newbie question: how to change ticket 'subject', 'from' or 'status'

Duncan C White ha scritto:

- the ticket state (obviously "close" closes it, etc) but how for instance could I (an agent) reopen a ticket after closing it in error?

As I'm reading, I get to ask: where do I see the closed tickets? -- ---------------------------------- Boniforti Flavio Provincia del Verbano-Cusio-Ossola Ufficio Informatica Tecnoparco del Lago Maggiore Via dell'Industria, 25 28924 Verbania ----------------------------------