[otrs] Can't forward tickets created by SystemMonitoring

Hi, We use the SystemMonitoring extension to create tickets from our Nagios monitoring. This works just as expected. Sometimes we want to forward the ticket to a third party for further information or help, but there's no "reply" or "forward" links to click on. The queue does have replies associated with it. I have tried to move the ticket to a different queue and changing the customer of the ticket, but nothing seems to help. Am I missing a configuration item somewhere? -- Lars Jørgensen Gyldendal IT Infrastruktur tel +45 33 75 57 95 itlj@gyldendal.dk