That`s just it. It isn`t fixed :-). I cannot
see the information ( phone number of the customer ) when i open a customer
ticket logged in as an agent.
The improvement i`ve noticed is that it is
being imported by LDAP from AD and i can see it in the Customer specific
window.
I`ve made the modification and now i have the
required field as well for the telephone number. I`m afraid that i maybe
i wasn`t clear enough about the issue :-).
The screen where i want the information displayed
is in the ticket details.
So when an agent checks a tickets` detail i
want the phone number of the customer that posted the ticket, displayed
( bottom right ).
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