Hi Patrick,
An obvious question would be: is the mail server the component here
causing the trouble?
If adding the attachment to a note takes as much time as adding it to
an email, it is caused by OTRS. Otherwise, your mail server is the
bottleneck here.
((enjoy))
-
Michiel Beijen
R&D
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> ---------------------------------------------------------------------
On Wed, Apr 7, 2010 at 1:44 PM, Patrick Schiess
<Patrick.Schiess@vitodata.ch> wrote:
> hi,
>
>
>
> first my setup:
>
>
>
> otrs 2.4.7
>
> win 2003
>
> mssql 2008
>
> perl 5.10
>
> apache 2.2.10
>
> mod_perl 2.0.4/dev
>
>
>
> we are experiencing that sending emails with large attachments (> 5MB)
> through otrs takes very long. i am talking about 2 minutes or even more... 4
> minutes when the attachment ist about 10MB. i tried to change the storage
> placement from DB to FS, but it didn’t change anything. unfortunately i
> don’t get any more specific informations in the log files.
>
>
>
> does anyone have some similar issues or maybe someone of you guys has a
> solution to this problem ?
>
>
>
> thanks for your help.
>
>
>
> regards,
>
> patrick.
>
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