Hello all, I have installed OTRS 2.4.7 and have it functioning, but am perplexed on how to configure it for our environment. We have many customers that each have many sites. Example: Company A HQ. Company A site 1. Company A site 2. Company A site 3. ... Company A site 300. We want to keep tickets by each site but allow one user at Company A HQ to monitor all Tickets of Company A regardless of which site. As I understand it when we add to the customer_company table the customer_id must be unique, and when we add to the customer_user the customer_id must match a customer_company.customer_id. How can I setup a 1 customer_user to many customer_company entries, or do I need to look for a different TT system? Thanks, -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.clark@netwolves.com www.netwolves.com