the answers are assigned to all my new queues, if there is any other setting need to do. thanks!

 

 

 

 

2010/3/2 Nils Leideck - ITSM <nils.leideck@leidex.net>:

> Hi,

> On 01.03.2010, at 16:03, yuan ywong wrote:

>

> I re-tested, and there is "empty answer" is avaiable of all of system

> queue tickets, but unavailable of my own added queues.

>

> you will have to assign the answers to the new queue in the admin panel in

> "Responses <-> Queues"

>

> Nils Leideck

>

> -- 

> Nils Leideck

> Senior Consultant

>

> nils.leideck@leidex.net

> nils.leideck@otrs.com

>

> http://webint.cryptonode.de / a Fractal project

>

>

>

>

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