On Tue, May 17, 2011 at 1:42 PM, Roy Kaldung <roy@kaldung.com> wrote:

On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini
<frapas@gmail.com>
wrote:

> Is there a way to change ticket priority w/o acquiring ticket ownership
?
>
> I need a "supervisor" agent that must be able to change priority of
every
> tickets.

Hi Francesco:

Have a look into SysConfig and check the configuration settings for
Frontend::Agent::Ticket::ViewPriority
Changing Ticket::Frontend::AgentTicketPriority###RequiredLock from yes to
no should work for you.

Don't forget to restart your webserver.

Regards, Roy

--
Roy Kaldung

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