Don&#39;t know on the first one as I don&#39;t use ticket types, I only have the one &quot;default&quot; type.<br><br>For the second: to change the &quot;To:&quot; text to completely custom values you will need to uncheck the &quot;CustomerPanelSelectionString&quot; option and check the &quot;CustomerPanelOwnSelection&quot; option under Ticket -&gt; Frontend::Customer::Ticket::ViewNew. Then you can define the keys/content under &quot;CustomerPanelOwnSelection&quot; for user selection, &quot;key&quot; being the queue name, &quot;content&quot; being the text presented to the user.<br>
<br>Please also remember this is a mailing list, not official OTRS support, assistance will be given where possible but we certainly don&#39;t have all the answers. If you want support head on over to OTRS.com and handover your £$€.<br>
<br>Steve<br><br>