Sorry I posted this to an existing thread so here it is again in a new thread! We have just set up version 1.3 on a new Suse 9.1 box, and are starting to understand how things work. We are using the cron command $HOME/bin/PostMasterPOP3.pl -s 192.0.0.53 -u support -p [password] >> /dev/null To collect mail from an exchange 5.5 server The command completes without error if there is no mail but if there is mail we get the following message. Use of uninitialized value in string eq at /opt/otrs/Kernel/System/Ticket/Article.pm line 1387 Even though the error is generated the command appear to do what it is supposed to and creates a new ticket. Can anyone suggest what might be the problem? Regards Neil Baldwin Tel:01296 633256 Fax:01296 633001 Mob:07713 189707