Hi Daniel, On Mon, Feb 16, 2004 at 10:03:55PM +0100, Daniel Seifert wrote:
we have been using OTRS 1.1.3 for about half a year now. When 1.2.1 was released today (according to the changelogs fixing most of the issues we have with OTRS), we installed it but are now encountering severe problems.
Installation is done on a SuSE 9.0 installation (just an ordinary setup with security updates installed) via "rcotrs stop; rcapache stop; rcmysql stop; rpm -Uvh otrs-1.2.1-01.i386.rpm ; rcmysql start; rcapache start; rcotrs start" [...] After logging in to the new version and trying to list some tickets (e.g. by clicking on "You have 2 new message(s)!"), a 'Software error' with details "Can't use an undefined value as a HASH reference at /opt/otrs/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 793" is returned (on subsequent tries: "Can't locate object method "CharsetConvert" via package "Kernel::Language" at /opt/otrs/bin/cgi-bin/../../Kernel/Modules/AgentMailbox.pm line 214"). [...] What would be the way to upgrade to the new version?
Follow the UPGRADING file... You also need to upgrade your database after the "rpm -Uvh". MySQL: cat $OTRS_HOME/scripts/DBUpdate-to-1.2.mysql.sql | mysql -p -f -u root otrs
Daniel Seifert
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!