Guys - I am responsible for a server running otrs-2.1.4-01. They OTRS
system accepts emails fine and generates tickets fine however when you
attempt to close the ticket with the "empty answer" option, the system
hour glasses for like 1-2 minutes before it allows you to modify the
ticket. It is beyond slow and never use to be this way. I don't know
what to do to understand what is causing the latency. The file system
on the OS is fine and does not look to be full by any means so I would
think there is perhaps something wrong with the data base or something
else. I have no experience with OTRS so I am scared to make any changes
and don't know where to look. It works fine is the bottom line, it is
just super slow.<br>
<br>
Any thoughts?<br clear="all"><br>-- <br>This EMAIL was sent from a Linux (virus free) environment...