After activating the cronjobs i receive the following mail every hour.
/bin/sh: /etc/rc.d/otrs: No such file or directory
The Subject contains the cronjob: /etc/rc.d/otrs cleanup >> /dev/null
I commented the reffering line in the crontab out, the mails stopped and the OTRS kept on working... My Question: What is this line for? Is it relevant in any way? :-)
If an incoming email can't process (e. g. database down, ...) through PostMaster.pl, this email will be spooled in $OTRS_HOME/var/spool/. This cronjob take each spooled email and pipe it through PostMaster.pl. If the exit status of PostMaster.pl was successful (exit 0) the spooled email will be deleted.
Mhmm... but what is /etc/rc.d/otrs cleanup ? I don't rather have file nor folder named otrs in this directory. Same for cleanup.... !?
What OS do you use? The new OTRS release includes start/stop/cleanup scripts for SuSE and Red Hat Linux.
I'm working on a Debian machine. :-)