
Hi David, Thanks for your reply. It's set up as an SMTP gmail POP account. All other emails seem to work fine and come from support@myurl.commailto:support@myurl.com so I'm struggling to figure out why the auto notification isn't working. The tests from "admin notification" worked fine, the autoresponses work fine, I also did a response which sent to external okay as well. It's purely the auto notification that isn't working. I've also checked the company spam filter as well as my outlook junkmail and nothing there. Any insight you or anyone else can give would be appreciated! Cheers! Jeff From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Holder Sent: Saturday, April 10, 2010 6:09 PM To: otrs@otrs.org Subject: Re: [otrs] auto notifcation not working Hi Jeff, Can you tell us a bit more about your mail setup please? IE are these e-mails you've described below going outside of your network? If so there may be some junk/spam filters preventing your users from receiving mail. Are you using SMTP or sendmail? Regards, David On 10/04/2010 05:18, Jeffrey Willis wrote: Hi all, I read a thread in mid-March with an issue I am facing but didn't find a resolution to help me. I have selected my preferred queue for notifications and selected yes in preferences. When I email in to the support email address it logs a ticket and autoresponds correctly with saying the ticket's been logged. The ticket shows up in the queue (and in "my queues" based on my preference set up). I also did a test email from "admin" and it arrived okay. The three users I'm testing who've all set up the same preferences do not receive a notification of a new ticket. The system log entry below looks as if it has sent the notifications: Fri Apr 9 23:40:18 2010 notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'tim@******.commailto:tim@******.com'. Fri Apr 9 23:40:16 2010 notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'jeff@******.commailto:jeff@******.com'. Fri Apr 9 23:40:14 2010 notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'travis@******.commailto:travis@******.com'. Fri Apr 9 23:40:10 2010 notice OTRS-PMAccount-10 Sent agent 'NewTicket' notification to 'root@localhost'. Any assistance you can give at helping me resolve why we aren't getting the notifications would be greatly appreciated! Cheers! Jeff --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/