Hi, Just moved to 1.2 after a successful trial of 1.1.3 and on the whole things are working great. We have a few niggles that we aren't sure how to get working. I've done the rtfm bit and still got nowhere. 1,We want a user to just be able to view the postmaster queue (read only). I created a new user and gave him ro to the users group(postmaster is a member of this). When the user logs in all he sees is a blank personal queue even if he has his personal queue set to include postmaster. I change the account to rw for the uses group and now he sees all the tickets but of course can edit them. How do I get the ro option to work?? 2, In phone view it defaults to To: - , what is the config option to default this to postmaster as it's a pain having to change it each time 3, I want to use a free text item to store a barcode equipment number for each call. I have defaulted the field name which works fine so I can enter the information once a ticket is created but I can't see a way of adding a free text input box to the phone view. I read in a dev list email tat this feature is there, I just can't find the option. Is there a plan to add asset management to otrs? If not might be a project we will look into adding as our issues usual relate more to hardware than users and we need to track more by equipment/location than by user (school environment) Many Thanks James Traynor King's College School DISCLAIMER: This Electronic mail is strictly confidential and intended solely for the person or organisation to whom it is addressed. It may contain privileged information and if you are not the intended recipient, you must not copy, distribute or take any action in reliance on it. Its content doesn't necessarily represent the views of this organisation. If you have received it in error, please notify us as soon as possible and delete it. We have an anti-virus system installed on all our PCs and therefore any files leaving us via e-mail will have been checked for known viruses. We accept no responsibility once an e-mail and any attachments leave us. Please be aware that we store all e-mails and may monitor messages at any time. Registered Charity Number 310024.