I am very fascinated with Overall OTRS Features Except One .....Very Amazed at its Reporting Features. I need a report to be generated for Calls Opened , Calls Closed, Engineers undertaken the Tickets, Description regarding SLA etc. I can see the SQL Box is there but just entering query into SQL Box wnt do for me.I want an Icon to be placed at the top left on clicking of which will generate Reports. Any Idea How it gonna be possible. Pls Reply. Ajeet This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you.