Hello Everyone,
We installed OTRS 1.0.2 in Win32. It was smooth. Thanks for the nice
documentation.
We are unable to reply to a ticket. Our SMTP server did not receive
email sent by OTRS. It is able to receive email sent from command
prompt (echo "subject: test 123" | c:/cygwin/usr/sbin/sendmail
vmc@vmcdev6.dev.vmc.wvu.edu).
OTRS does not report any error. But the emails do not reach the
destination. otrs.log file contains the following.
[Wed Apr 23 19:34:14
2003][Debug][Kernel::System::Ticket::SendArticle::SendArticle][204]
Sent email to 'vmc@vmcdev6.dev.vmc.wvu.edu' from 'OTRS System
'. HistoryType => SendAnswer, Subject
=> [Ticket#: 2003042210000052] Re: test 123;
Our config.pm file contains the following:
# FQDN
# (Full qualified domain name of your system.)
$Self->{FQDN} = 'vmcdev6.dev.vmc.wvu.edu';
# AdminEmail
# (Email of the system admin.)
$Self->{AdminEmail} = 'vmc@vmcdev6.dev.vmc.wvu.edu';
# SendmailModule
# (Where is sendmail located and some options.
# See 'man sendmail' for details.)
$Self->{'SendmailModule'} = 'Kernel::System::Email::Sendmail';
$Self->{'SendmailModule::CMD'} = 'c:/cygwin/usr/sbin/sendmail -t -i
-f ';
Apache error log does not contian any clue.
Thanks in advance for your help.
Thanks,
Karthik
ps: when we change the databasehost from localhost to
vmcdev6.dev.vmc.wvu.edu we get otrs@192.168.0.7 not authorized. Any
light on that?
