Ok, here it goes : I've took Robert's advice and went as deep as possible with it here are he details: The problem was occuring when i tried to send 'iso-8859-8' encoded mail to otrs 1.2.3 *with* DefaultCharset->utf-8 set. I used Mozilla-mail to do this. Mozilla mail sends 'iso-8859-8' encoded mail with encoding set to 'iso-8859-8-i'. example:" From: =?ISO-8859-8-I?Q?=E1=E5=F8=E9=F1_=F8=E0=E8=F0=F8?= " Perl Encode module doesn't have this encoding or alias - so i have added it as an alias to the "normal" form in /usr/lib/perl/5.8.4/Encode/Alias.pm. Now mail arrives successfully and it looks great on QueueView and ArticleZoom. In article_plain table (or "plain" view)this mail look wrong. The message text (pain_text message , no attachments) was encoded wrongly to UTF-8 and displays totaly wrong charachters. I've verified that browser encoding is UTF-8 and used unicode terminal to view the content of article_plain to double check that . Thanks for your help. Boris Ratner.
The above is one of the jobs OTRS performs - no need to invent the wheel twice. Better we search the error and correct it.
What is the setting of $Self->{DefaultLanguage} in your Config.pm?
Regards,
Robert Kehl
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